Recent APQC financial management challenges and priorities surveys have shown that implementing new tools and technologies are high-priority activities for finance, and that interest is particularly high for new digital tools, such as cloud computing, Robotic Process Automation (RPA), artificial intelligence/cognitive computing/machine learning, and blockchain.

Competition for talent is fierce. Low unemployment and scarcity of hot skills have employers focused on crafting an engaging employee experience that will both attract and retain top talent. APQC conducted a survey to uncover how organizations are using listening, design thinking, leadership, and analytics to deliver such an experience.

Talent acquisition is a balancing act for employers today. Organizations tell APQC that they seek to cut talent acquisition costs while improving the recruiting experience and the quality of new hires. This research project analyzed APQC’s Open Standards Benchmarking data to uncover recruiting approaches that are both efficient and effective.

To meet the knowledge needs of the organization, KM teams often partner with functions such as IT and organizational learning. This project explores ways to establish successful partnerships and tips to work with specific groups.

This ongoing project explores common barriers to knowledge sharing and how you can address them in order to encourage participation and engagement in KM tools and approaches.

APQC recognized 13 organizations as winners of its first-ever Excellence in Knowledge Management award in 2019. The award is based on analysis from APQC’s KM Capability Assessment Tool, which measures and evaluates KM programs based on their strategy, people, process, and content and IT capabilities.

Motivating employees to share and reuse knowledge has always been the holy grail of knowledge management. But what actually convinces employees to change their habits and incorporate KM into their daily activities? This research answers that question based on data from 374 KM professionals and in-depth case studies with eight best-practice organizations.

This project explored the people that support process management work. APQC sought to understand the demographics, skillset, and education of today's process workers. Additionally, the research looked at reporting structures, responsibilities, and career advancement in the process field.

This project included the development of end-to-end process maps, based on the Process Classification Framework?, combined with related KPIs and benchmarks for the most common end-to-end processes.

This research explores trends in change management practices and looks at the gap between “check the box” practices and those that instill behavioral shifts in employees.

This project will help organizations understand effective ways to translate their digital strategy into effective execution.

APQC assessed how organizations are developing procurement professionals for what is to come by examining the current state of investments in procurement talent and the future skills needed for success. This research showcases responses from more than 200 procurement professionals worldwide.